Refund Policy

Wellness Central Refund Policy

At Wellness Central, we are committed to ensuring your satisfaction with our products. Our Refund Policy is designed to provide clear guidelines on how refunds are processed in various situations. Please read the following policy carefully.

1. Eligibility for Refunds:

a. Damaged or Defective Products:
- If you receive a damaged or defective product, please contact our customer support team within 30 days of receiving the item. We will provide instructions on how to return the product, and upon verification, we will issue a refund or send a replacement.

b. Incorrect Orders:
- In the rare event that you receive the wrong item, please contact us immediately. We will arrange for the correct item to be shipped to you, or if preferred, we will process a refund.

c. Unsatisfactory Performance:
- If you are dissatisfied with the performance of a product and believe it does not meet the stated specifications or your expectations, please contact our customer support within 7 days of purchase. We will assess your situation and determine the appropriate resolution.

2. Refund Process:

a. Approval and Verification:
- All refund requests are subject to approval and verification by Wellness Central. We may request additional information or evidence, such as photographs, to assess the situation.

b. Refund Method:
- Refunds will be processed using the original payment method used for the purchase. Please allow 7-10 business days for the refund to be reflected in your account.

3. Non-Refundable Items:

a. Downloadable or Digital Products:
- Products that are digitally delivered or downloaded are generally non-refundable. Please review product descriptions and specifications before purchasing.

b. Gift Cards:
- Gift cards are non-refundable.

4. Return Shipping:

a. Damaged or Defective Products:
- Wellness Central will cover the cost of return shipping for damaged or defective products.

b. Other Cases:
- In cases where the return is not related to damage, defect, or an error on our part, the customer is responsible for return shipping costs.

5. Cancellation Policy:

- Order Cancellation:
- If you wish to cancel an order, please contact our customer support team as soon as possible. Cancellations are subject to approval and may be accepted before the order is shipped.

6. Change of Mind Refund Exclusion:

Products in Good Condition:

  • If you have received a product that is in good condition, meets the specifications described on our website, and is free from defects or damages, we regret to inform you that we do not offer refunds for change of mind.

7. Contact Us:

If you have any questions or concerns about our Refund Policy, please contact our customer support team at JL@wellnesscentral.com.au

Wellness Central reserves the right to update or modify this Refund Policy at any time without prior notice. Please review this policy periodically to stay informed about any changes.

Last Updated: 23/12/2023.